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FAQs

  • WHO IS CAVALIER BREMWORTH?

    With a history spanning almost 60 years, Cavalier Bremworth is an innovative company making New Zealand's finest quality carpets and rugs. We offer a wide range of NZ-made wool and solution-dyed nylon carpets and rugs in many gorgeous styles, all carrying an independent performance grading and environmental accreditation from the Australian Carpet Classification Scheme (ACCS).

  • DOES CAVALIER BREMWORTH SELL DIRECTLY TO CONSUMERS?

    Carpets: we sell our carpets through carpet retailers across New Zealand, Australia and rest-of-world markets.
    Rugs: we sell directly to consumers online on our website and also through retailers.

  • WHERE ARE CAVALIER BREMWORTH’S PRODUCTS MADE?

    All of our carpets are made in our factory in Papatoetoe, Auckland, New Zealand.

  • WHERE CAN I PURCHASE CAVALIER BREMWORTH PRODUCTS?

    You can purchase Cavalier Bremworth carpets and rugs from any retailer found on the Store Finder page. Take a look at the key below the map – it tells you what range of carpets each store stocks. Our rugs are also available to purchase online on our website and are delivered for free nationwide.

  • HOW CAN I TELL IF I'M BUYING A GOOD QUALITY CARPET?

    The most trusted way to check that you're buying a good quality carpet is to see if it has an independent performance grading from ACCS – the Australian Carpet Classification Scheme. Carpet manufacturers have no influence over what grading their carpets receive once they have been sent off for testing – providing consumers with a truly trustworthy source of information. If quality and longevity are important to you, look for a ‘Residential Extra Heavy Duty Plus Stairs, 6 Stars’ rated carpet.

  • WHO WILL INSTALL MY CARPET?

    Carpet must be purchased through one of our retailers. They will help you select your underlay and they will organise one of their carpet layers to complete the job.

  • WHEN BUYING CARPET, WHAT IS THE DIFFERENCE BETWEEN A BROADLOOM (LINEAR) METRE AND A SQUARE METRE?

    A broadloom metre is the standard width of a carpet roll – 3.66 metres. To work out the square metre price from a broadloom metre price, just divide the broadloom metre price by 3.66. Alternatively, ask your retailer to quote the job in square metres.

  • WHAT ARE THE ADVANTAGES OF WOOL CARPET/RUG?

    Wool carpets and rugs have stood the test of time and they have many amazing natural properties that synthetic carpets/rugs cannot match. Wool regulates humidity within your home (absorbing moisture when the air is wet and releasing it when the air is dry) essentially meaning it can breathe. Wool is also naturally hypoallergenic (absorbing and filtering VOCs) which is a great benefit for asthma sufferers. Wool is the safest carpet fibre as it's very difficult to ignite, it burns slowly and it's easy to extinguish. Wool is a  100% sustainable fibre and is easy to clean because wool has a very thin, waxy coating chemically bonded to the surface – meaning anything water based (most common food and drink spills) will bead and roll off before they're absorbed into the carpet. As long as you get to a stain immediately, you should be able to get it out. Take a look at our handy Carpet Care guide for more information.  

  • WHAT ARE THE ADVANTAGES OF A SYNTHETIC CARPET?

    Synthetic carpets and rugs are relatively new and they have one key advantage over a wool carpet, being that most have fantastic fade resistance properties – great if your home is north facing and prone to lots of direct sunlight. We use only solution-dyed nylon fibres (SDN) in our synthetic carpets/rugs, as we believe this fibre is the best in the industry. In SDN carpets, the colour runs all the way through the fibre whereas standard nylon carpets are over-dyed, meaning they have colour on the outside of the fibre but are still white on the inside. We strive to innovate in synthetic offerings and have a range called Siren that is made using a fibre that is created using 100% recycled plastics including fish nets that have been recovered from around the world. Check out our Buying Guide for more information.

  • How do I order a custom size rug?

    1. Select style 
    2. Select colour 
    3. Select width
    4. Select length
      Note: The virtual rug tool will give you an idea of the size and shape of your rug. Price will be displayed on the screen based on your selections. 
    5. Order Sample – Read more about samples here
    6. Return to the website and buy now.
    7. Enter delivery information (Free shipping nationwide).
    8. Email confirming dispatch.

  • How accurate is the rug generated on the Virtual Rug tool?

    The virtual rug tool generates a rug that is designed to give you an idea of the size/shape of your rug. The illustration is indicative only. Due to individual settings on computer screens, monitors and printers, colours will always vary. The size of the image is also an indication only. Cavalier Bremworth recommend ordering a sample before purchasing to ensure you are happy with the colour and design before purchasing.

  • Do you offer different shape rugs?

    Cavalier Bremworth offer square, rectangle or round rugs with the ability to customise the size to find the perfect rug for your home.

  • How do I care for my rug?

    Please download our Rugs Care & Maintenance Guide or check out our Care Guide page for more information on maintenance, stains etc.

  • Will I need an anti-slip mat for my rug?

    All Cavalier Bremworth rugs come with an anti-slip mat to protect your hard flooring and ensure that you rug will not move around.

  • How much does shipping cost for a rug?

    Shipping is free New Zealand wide.

  • Do you ship rugs internationally?

    Shipping is New Zealand wide only at this stage. If you are in Australia, please visit the Australian website www.cavbrem.com.au
    Please contact us directly if you would like to discuss international shipping.

  • How long will it take for my custom size rug take to arrive?

    As custom size rugs are designed to your requirements it takes time to create your unique rug. Please allow 5 business days for the rug to be dispatched. We will send you a confirmation email once the rug has been shipped including tracking details. Freight can take 3 – 5 business days depending on where you are in New Zealand. Note: we cannot control delays by freight companies.

  • Can I put my rug on carpet?

    Cavalier Bremworth recommend placing the rugs on hard flooring. When a rug is placed on carpet it appears to wrinkle. This is because carpet does not provide much support for the rug. When heavy items such as dining tables are placed on top of the rug this will show more.

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Country: New Zealand| Australia